Return & Refund Policy

Thank you for shopping with us. We strive to ensure that our customers are satisfied with their purchases. Please read our Return & Refund Policy carefully.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order number is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned if opened, used, or damaged by the customer:

• Personal care products

• Beauty and grooming products

• Hair removal products

• Hair styling tools

• Any product marked as non-returnable

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging.

We will review your claim and provide a replacement or refund if approved.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days.

Order Cancellation

Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled.

Return Shipping

Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email:  lixos.store2@gmail.com

We are committed to providing the best shopping experience for our customers.